Privacy policy

This Privacy Policy describes how Vaadiya Rural Stays ("Vaadiya," "we," "us," or "our") collects, uses, shares, and protects information when you use our website, applications, and services (the "Platform").

3.1 Data collection

Vaadiya may collect:

• Personal information such as name, phone number, and email address.
• Booking details including dates, property, party size, and messages related to a stay.
• Payment metadata (for example transaction references and amounts); card details are handled by payment processors where applicable.
• Usage data such as clicks, searches, preferences, device/browser data, and approximate location when you enable location features.

3.2 Data usage

We use data to:

• Process bookings, payments, payouts, and customer support.
• Improve matching between guests and hosts and the overall Platform experience.
• Personalize recommendations and communications where you have not opted out where required.
• Detect, investigate, and prevent fraud, abuse, and policy violations.

3.3 Data sharing

We may share information with:

• Hosts, limited to what is necessary to fulfill a booking (for example guest name, contact details, and stay details as shown in the booking flow).
• Payment processors and financial partners as needed to complete transactions.
• Legal and regulatory authorities when required by law or to protect rights, safety, and integrity.
• Service providers who assist our operations (hosting, analytics, email) under appropriate contracts.

Vaadiya does not sell your personal information as a product to unrelated third parties for their own marketing.

3.4 Data protection

We use industry-standard safeguards including encryption in transit where appropriate, access controls, and secure storage practices. No system is one hundred percent secure; you acknowledge residual risks inherent in internet-based services.

3.5 Cookies & tracking

We use cookies and similar technologies for session management, security, analytics, and experience optimization. You may disable cookies in your browser; some features may not work correctly without them.

3.6 User rights

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal information, and to object to or restrict certain processing. Requests may be subject to legal or operational constraints (for example retaining records for tax, fraud prevention, or litigation). Contact us via Contact to exercise applicable rights.

3.7 Data retention

We retain data for as long as needed to operate the Platform, meet legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data category.

3.8 Policy updates

We may update this Privacy Policy from time to time. The "Last updated" date will be revised accordingly. Continued use of the Platform after updates constitutes acceptance of the revised policy where permitted by law.

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